Insurance & Patient Coordinator
Natalie joined the Mountain View Family Dentistry team in early 2013. Prior to joining us, she worked in the customer service field for over 15 years, including five years of dental office experience. Natalie is the liason between you and your dental insurance. She’ll help you understand your benefits and how to maximize them with the services you need. She loves helping patients with pride and a big smile on her face.
Jenny is the newest addition to our team, joining us in May 2014. She comes to us with many years of experience in a variety of customer service and management functions, most recently as manager of John’s Cafe in Palo Alto. She takes pride in making customers happy and is excited to get to know you and your family. Jenny supports Natalie with all front-desk related activities, including helping you understand your benefits and treatment plans and coordinating your appointments.
Lucy Carbajal, RDA
Registered Dental Assistant
A few fun facts about Lucy: she is from San Jose, is the oldest of four, and is bilingual in English and Spanish. She has two wonderful daughters and enjoys spending time with her adorable granddaughter. About ten years ago, Lucy decided to transition out of the electronics field and enrolled in Bryman College, graduating with honors. After completing her internship in San Jose, she found a position as a Dental Assistant in Mountain View. A few years later, she took the board examination and received her Registered Dental Assistant (RDA) license. Soon after, Lucy joined Dr. Lou’s team and has been part of our family ever since!